Windows 7 install

Windows 7 install
« on: August 07, 2012, 12:38:47 am »
Hello,

I got a new computer with windows 7 and after the installation of the software I see that the two cameras are working well but I canot do align or other functions with the tracker, there is something special to do with the installation of the software in windows 7?
Seems to me that the computer does not communicate with the prober.
Best regards

Ernesto Reides

Re: Windows 7 install
« Reply #1 on: August 07, 2012, 03:40:42 am »
Hello again

After investigate the problem, I found that the driver for HS-20USB was not installed, I installed it but did not solve the problem, may be possible that for windows 7 is needed another driver?. I canot define the tracker in Options because the software canot found the port or the device in the port.

Thank you.
Best regards

Ernesto Reides

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Re: Windows 7 install
« Reply #2 on: August 10, 2012, 08:02:50 am »
Hi Ereides,
Sorry for the delay in responding.
Is Windows 7 a 64bit version? If yes, this may be the problem. The latest Workstation release supports 64bit Windows OS. You can download it from the web site Software page:
http://www.huntron.com/sales-support/software.htm

You will need to have updated Workstation Maintenance to use it.

Thanks.

Curtis
The most important troubleshooting tool is your eyes.

Re: Windows 7 install
« Reply #3 on: August 23, 2012, 08:09:24 am »
Also, Ereides, you should manually install the drivers if you are running 64BIT Windows 7. The readme file tells you about this.

Steve.
English may be a strange language but I can assure you that an empty-head and an open-mind are not the same thing!

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Re: Windows 7 install
« Reply #4 on: September 04, 2012, 08:44:26 am »
Steve is correct. Windows 7 64 bit is funny about that.
The most important troubleshooting tool is your eyes.