Flexible, automated diagnostic solutions to help people solve circuit card problems.
Huntron Repair Policy
Service
Huntron products carry a limited one year parts and labor warranty. Extended warranties are avaialble (contact Huntron). Repairs performed by Huntron Service carry a limited 90 day warranty. Huntron will service obsolete products within the limit of available parts. If your unit is 10 years or older, please call Huntron at 800-426-9265 to discuss service options. If you wish to have an obsolete product serviced, we recommend you contact us first with a description of the problem. This will give us the opportunity to diagnose the problem and help you decide whether or not to send it in for repair. A Return Maintenance Authorization (RMA) number will be issued before the unit is shipped to Huntron. Do not ship items to Huntron without the RMA number.
Repair/Warranty Pricing
Huntron Product (In Warranty)
- The product repair (labor and parts), return packaging and return shipping costs (UPS) are covered at Huntron’s expense.
- The Customer is responsible for shipping costs to Huntron. Huntron will cover return shipping costs.
- Huntron may choose to use a special travel case for the return of robotic probers.
- If the Customer needs their unit to stay on site, Huntron can send repair parts directly. Huntron Technical Support will identify the needed part number(s) and
coordinate installation and performance of the repair by the end user.
Huntron Product (Out of Warranty)
- Customer is charged a minimum of one hour for evaluation of most Distributor products. The Tracker 4000, ProTrack and Prober are charged a minimum 1.5 hours.
The current hourly repair rate is $90.00/hour.
- Huntron may choose to use a special travel case for the return of robotic probers.
- The Customer’s packaging will be reused unless the packaging is damaged or unsuitable for proper protection of the repaired unit.
- A “handling charge” of $10.00 for small units and $24.00 for larger units is applied for packaging materials used to return product.
- Parts used for repair are priced at US Retail.
Goepel Products
- Contact Goepel USA directly. Contact information is available at their web site - www.goepelusa.com.